THE SKOKIE LLC

PRIVACY POLICY & MESSAGING TERMS AND CONDITIONS

Effective Date: April 23, 2026
Website: https://www.theskokie.com

1. Introduction

The Skokie LLC (“The Skokie,” “we,” “us,” or “our”) respects the privacy of our patrons, ticket purchasers, performers, students, event organizers, website visitors, and community members.

This Privacy Policy explains how we collect, use, maintain, disclose, and protect personal information obtained through our website, ticketing platforms, event registrations, email and SMS communications, and related business activities.

The Skokie operates an entertainment and event venue offering various programming, including live performances, comedy, music, theater, classes, workshops, private events, and other community experiences.

We are committed to protecting customer information while using it responsibly to operate our business, serve our guests, and communicate about our events and services.

2. Information We Collect

We may collect the following categories of personal information:

Personal and Contact Information

• Name
• Email address
• Telephone and mobile phone number
• Mailing or billing address
• Information voluntarily provided through forms, registrations, inquiries, or correspondence

Ticketing and Transaction Information

• Ticket purchases and reservations
• Event attendance and registration information
• Class and workshop enrollments
• Ticket quantities and seating information
• Order history, purchase dates, and transaction details
• Payment-related information processed through third-party payment services
• Event preferences, accessibility requests, and other information provided by customers

Website and Technical Information

• IP addresses
• Browser and device information
• Website usage and browsing activity
• Cookies and similar technologies
• General geographic information
• Website interactions and referring websites

Communications Information

• Email correspondence
• Contact form submissions
• Customer service communications
• Newsletter preferences
• SMS messaging preferences and consent records
• Feedback, inquiries, and voluntarily submitted information

We generally do not seek sensitive personal information unless reasonably necessary for a particular service, accommodation, or legal requirement.

3. How We Use Your Information

The Skokie may use collected information for purposes including:

• Processing ticket sales, reservations, registrations, and payments
• Providing tickets, confirmations, receipts, and event-related information
• Communicating about event changes, cancellations, schedules, and venue operations
• Responding to customer inquiries and providing support
• Sending newsletters, promotional communications, and information about upcoming programming where legally permitted
• Informing customers about concerts, performances, comedy, theater, workshops, classes, special events, and related offerings
• Managing event attendance and venue operations
• Improving customer experiences, programming, and website functionality
• Conducting permitted analytics and business planning
• Preventing fraud and protecting our customers and operations
• Complying with legal, financial, and regulatory obligations

We may use customer purchase histories and expressed preferences to communicate about programming and offerings that may be relevant to their interests, subject to applicable law and communication preferences.

4. Ticket Purchases, Registrations, and Email Communications

When you purchase tickets, register for classes or events, make reservations, submit inquiries, or provide your email address through The Skokie’s website or an authorized third-party ticketing platform, The Skokie may collect, receive, retain, and use your email address for legitimate business communications.

The Skokie may contact customers using email addresses provided through our website, ticketing platforms, event registrations, and other direct interactions with our business.

These communications may include:

• Ticket confirmations and event reminders
• Schedule changes and important event announcements
• Customer service communications
• Information about upcoming performances and events
• Class and workshop opportunities
• Newsletters and community announcements
• Discounts, promotions, special offers, and advance ticket opportunities

We may send promotional emails to customers and subscribers where permitted by applicable law.

We will provide an unsubscribe option in marketing emails and honor valid opt-out requests in accordance with applicable requirements.

Unsubscribing from promotional emails does not prevent us from sending necessary transactional communications, such as ticket confirmations, receipts, event cancellations, and other operational notices.

Providing an email address does not automatically constitute consent to receive promotional text messages. SMS marketing is governed by the separate opt-in requirements and messaging terms below.

5. Third-Party Ticketing and Payment Platforms

The Skokie may use third-party service providers, including Ticket Tailor and other authorized ticketing, registration, and payment platforms, to manage ticket sales, event registration, and related transactions.

Personal information collected through these platforms may be made available to The Skokie for:

• Ticket processing and verification
• Admission and attendance management
• Customer communications
• Event operations
• Transaction reporting and financial reconciliation
• Customer support
• Permitted email marketing and event-related communications

Third-party providers may process customer information according to their own privacy policies and contractual obligations.

Payments are generally processed through independent payment service providers. The Skokie does not intend to collect or store complete credit card numbers or card security codes in its own business records.

Customers are encouraged to review the privacy practices of applicable third-party ticketing and payment providers.

6. Data Sharing and Privacy Protection

Customer data is not shared with third parties for their own promotional or marketing purposes.

The Skokie does not sell, rent, or provide customer contact lists to unrelated third parties for independent advertising or promotional campaigns.

We may use trusted third-party service providers to support necessary business functions, including:

• Ticketing and event registrations
• Payment processing
• Website hosting and technical services
• Email delivery and communications management
• SMS message delivery
• Accounting, legal, and administrative services
• Event operations and customer support

These providers are permitted to process information only as appropriate to perform authorized services, subject to applicable agreements and legal requirements.

We may also disclose information where required by law, lawful legal process, or as reasonably necessary to protect our rights, property, customers, or operations.

Mobile Opt-In and Consent Protection

Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.

The Skokie does not sell, rent, share, or disclose mobile opt-in information or SMS consent data to third parties for promotional or marketing purposes.

SMS opt-in consent is specific to The Skokie and the messaging programs to which the individual has agreed. It is not transferable to outside promoters, event organizers, or unrelated businesses.

7. Independent Event Producers and Outside Organizations

The Skokie hosts and supports events produced by independent performers, promoters, instructors, organizations, and outside event producers.

Certain events may use third-party ticketing or registration systems operated by those organizations.

Where necessary and legally permitted, limited attendee information may be exchanged for admission, scheduling, event management, accessibility accommodations, or other operational purposes.

The Skokie does not share customer information with outside producers for their independent promotional or marketing purposes.

Mobile opt-in information and SMS consent are excluded from such sharing arrangements.

When a customer provides personal information directly to an independent event organizer or its ticketing platform, that organization may maintain separate privacy practices for information it collects independently.

The Skokie is not responsible for the privacy practices of unrelated third parties operating independently.

8. SMS Messaging Program and Consent

The Skokie may offer SMS text messaging services for customer care, event-related communications, and promotional purposes.

Participation in promotional SMS messaging programs is voluntary and subject to appropriate opt-in consent.

We will send messages only within the scope of the messaging program or programs to which you have expressly agreed.

Text message consent is not required as a condition of purchasing tickets, registering for events, or purchasing other products or services.

The Skokie maintains SMS consent preferences and honors valid opt-out requests.

The Skokie’s SMS messaging number is (847) 448-1337.

9. Messaging Program Terms and Conditions

1. Program Description and Consent

The messaging program may consist of general customer care messaging to answer questions and provide support to customers, and/or marketing messaging that includes discount codes, special deals, or text messages promoting our products and services, depending on which program or programs you opt in to.

We will only send content you have explicitly signed up to receive through our opt-in process.

Messages will be sent from (847) 448-1337.

Consent to receive promotional SMS messages is separate from consent to receive marketing emails and is not a condition of purchasing any goods or services.

2. Cancellation and Opt-Out

You can cancel the SMS service at any time.

Just text STOP to the phone number from which you received messages.

After you send the SMS message STOP to us, we will send you an SMS message confirming that you have been unsubscribed.

After this confirmation, you will no longer receive SMS messages from the program you canceled.

If you want to join again, simply sign up as you did the first time, and we will resume sending SMS messages according to your new consent.

We will also honor other legally recognized requests to revoke consent.

3. Help and Customer Support

If you are experiencing issues with the messaging program, reply with the keyword HELP for more assistance.

You may also contact us directly at:

info@theskokie.com

4. Carrier Disclaimer

Carriers are not liable for delayed or undelivered messages.

5. Message Frequency and Charges

Message and data rates may apply for messages sent to you from us and for messages you send to us.

Message frequency will vary based on communication needs and the messaging program or programs to which you subscribe.

If you have questions regarding your text messaging plan or data plan, please contact your wireless service provider.

6. Privacy Questions

If you have questions regarding privacy, please review the Privacy Policy contained in the rest of this page.

You may also contact us at:

info@theskokie.com

10. Email Marketing and Communication Preferences

The Skokie may provide customers with the opportunity to subscribe to newsletters, event announcements, promotional offers, and other email communications.

We may also communicate with ticket purchasers and individuals who have directly interacted with our business, where permitted by applicable law.

Our commercial email practices are intended to comply with the CAN-SPAM Act and other applicable requirements.

Recipients may unsubscribe from promotional emails using the unsubscribe instructions contained in those messages.

Opting out of promotional email communications does not automatically cancel an existing ticket purchase or prevent necessary transaction-related messages.

Email marketing consent and SMS marketing consent are managed separately.

11. Cookies and Website Analytics

Our website may use cookies and related technologies to provide essential functionality, improve website performance, analyze traffic, and support permitted marketing activities.

These technologies may include:

• Essential cookies required for website functionality
• Analytics cookies used to measure website activity
• Preference cookies used to remember visitor settings
• Marketing cookies used where permitted and enabled

Visitors may manage certain cookie preferences using available website controls or browser settings.

Where required by applicable law, we will request consent before using nonessential tracking technologies.

Third-party technology providers may maintain their own privacy policies governing information processed through their services.

12. Data Security

The Skokie takes reasonable administrative, technical, and organizational steps intended to protect personal information from unauthorized access, loss, misuse, alteration, and disclosure.

We may use reputable third-party providers to support secure transactions, website operations, ticketing, and communications.

While we strive to protect customer information, no internet-based system or electronic communication method can be guaranteed to be completely secure.

The Skokie will evaluate suspected security incidents and provide applicable notifications where required by law.

13. Data Retention

We retain personal information for as long as reasonably necessary to support our operations and the purposes outlined in this policy.

Retention may depend on:

• Ticketing and transaction records
• Customer service requirements
• Accounting and tax obligations
• Legal and regulatory requirements
• Dispute resolution and security needs
• Customer communication preferences
• Ongoing permitted marketing activities

We may retain limited records of marketing opt-outs and SMS consent withdrawals to ensure that individual preferences continue to be honored.

When information is no longer required, we will take reasonable steps to delete, anonymize, or securely dispose of it.

14. Children’s Privacy

The Skokie’s general website and marketing services are not directed toward children under the age of 13.

We do not knowingly collect personal information online directly from children under 13 without appropriate parental consent where required by law.

Certain programs, classes, or performances may be intended for children or families. Parents or guardians may provide information necessary for registration and participation.

If we become aware that information has been collected from a child in violation of applicable privacy requirements, we will take appropriate corrective action.

15. Privacy Rights and Customer Requests

Depending on applicable law, customers may have rights to request access to, correction of, or deletion of certain personal information.

Individuals may contact us to:

• Request information regarding their personal data
• Correct inaccurate contact information
• Request deletion of eligible personal information
• Update communication preferences
• Unsubscribe from email or SMS marketing
• Ask questions regarding our privacy practices

We will consider and respond to these requests in accordance with applicable law.

Certain records may be retained where necessary for tax, accounting, legal, security, or legitimate business purposes.

We may take reasonable steps to verify the identity of individuals submitting privacy-related requests.

16. Photography, Video, and Event Recordings

Certain performances and events at The Skokie may be photographed, filmed, or recorded.

Photographs, videos, and other recordings may be used for event documentation, venue promotion, archival purposes, or related lawful activities.

Additional notices, agreements, or permissions may apply to particular events.

Where legally required, we will obtain appropriate consent before using an individual’s image, likeness, or voice for a particular purpose.

17. Third-Party Links and External Services

Our website may contain links to artist websites, outside event producers, social media platforms, ticketing services, and other third-party websites.

The Skokie does not control the independent privacy practices of these external services.

Users should review the privacy policies of third-party websites before providing information through them.

18. Changes to This Policy

The Skokie may modify or update this Privacy Policy and Messaging Terms and Conditions to reflect changes in business practices, technology, messaging programs, or applicable law.

Updates will be posted on our website with a revised effective date.

Where required by law, we will provide additional notice or obtain consent for material changes in how personal information is collected or used.

19. Contact Information

For questions about this Privacy Policy, SMS messaging, customer information, or communication preferences, please contact:

The Skokie LLC
The Skokie
7924 Lincoln Avenue
Skokie, IL 60077

Email: info@theskokie.com
SMS Messaging Number: (847) 448-1337
Website: https://www.theskokie.com

Last Updated: October 15, 2026